Security
Shopping online is no longer a new phenomenon. Should you choose to pay by credit card on the site, your card details are encrypted for the transaction - making it more secure than giving your card details over the phone. We use Secure Socket Layer technology (SSL), which means using your credit card to make a purchase online with The True Traveller should leave you with no safety fears. Security need not be the reason stopping you shopping online.
But with The True Traveller, security goes further than protecting your chosen payment details. We're doing everything to ensure that your tickets are with you when we say they will be. We'll always do our best to let you know if any of your flight details change. In fact, we'll help you feel secure throughout your travel experience.
Privacy Statement
This privacy policy sets out how The True Traveller uses and protects any information that you give The True Traveller when you use this website.
The True Traveller is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified
when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The True Traveller may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are
happy with any changes. This policy is effective from 1 December 2010.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps
analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not
have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst
visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at webmaster@truetraveller.com
We do not sell individual customer names or other private profile information to third parties and have no intention of doing so in the future. Occasionally, we will hire a third party to act on our behalf for projects such as market research surveys and contest entry processing and will provide information to these third parties specifically for use in connection with these projects. The information we provide to such third parties is protected by a confidentiality agreement and is to be used solely for completing the specific project.
Your Rights
You may request details of personal information which we hold about you under the Data Protection Act 1998 (for which we will charge a fee of £30)
and to correct any inaccuracies in your information.
You have the right to ask in writing not to receive direct marketing material about our products.
Send mail to the following postal address:
The True Traveller Ltd.
30 The Quadrant
135 Salusbury Road
London NW6 6RJ
or e-mail us at webmaster@truetraveller.com
Contacting the Website
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:
Sukhvir Rehal
The True Traveller Ltd.
30 The Quadrant
135 Salusbury Road
London NW6 6RJ
